La calidad en el sector consultoría de software en Lima Metropolitana
Date
2019-08-29
Journal Title
Journal ISSN
Volume Title
Publisher
Pontificia Universidad Católica del Perú
Abstract
La presente investigación analizó si los Sistemas de Gestión de Calidad (SGC) tienen
un impacto en la Administración de la Calidad Total (TQM por sus siglas en inglés) en base
al nivel de cumplimiento de los nueve factores propuestos por Benzaquen (2014) en el sector
de Consultoría de Software de Lima Metropolitana. El estudio se realizó en base a una
muestra de 21 empresas, de las cuales 12 contaban con un SGC.
Se utilizó como metodología un proceso estadístico que comenzó analizando la
consistencia de los datos recolectados mediante el Alfa de Cronbach, luego se identificó si la
muestra presentaba comportamiento normal o no, y finalmente se efectuó el análisis de
significancia. Los resultados de este análisis mostraron una diferencia estadísticamente
significativa en los niveles de cumplimiento de los nueve factores entre los grupos de
empresas que contaban con un SGC y las que no, por lo que se pudo inferir que el tener
implementado un SGC tiene un impacto positivo en la TQM.
The present research examined whether the Quality Management Systems (QMS) have an impact on Total Quality Management (TQM) based on the level of compliance with the nine factors proposed by Benzaquen (2014) in the Software Consulting sector of Metropolitan Lima. The study was conducted based on a sample of 21 companies, of which 12 had a QMS. A statistical process that began analyzing the consistency of the data collected by Cronbach's alpha, then identified if the sample had normal or abnormal behavior, and finally the analysis of significance was conducted was used as a methodology. The results of this analysis showed a statistically significant difference in the levels of compliance with the nine factors between groups of companies that had a QMS and those not, so it could be inferred that having implemented a QMS has a positive impact in TQM.
The present research examined whether the Quality Management Systems (QMS) have an impact on Total Quality Management (TQM) based on the level of compliance with the nine factors proposed by Benzaquen (2014) in the Software Consulting sector of Metropolitan Lima. The study was conducted based on a sample of 21 companies, of which 12 had a QMS. A statistical process that began analyzing the consistency of the data collected by Cronbach's alpha, then identified if the sample had normal or abnormal behavior, and finally the analysis of significance was conducted was used as a methodology. The results of this analysis showed a statistically significant difference in the levels of compliance with the nine factors between groups of companies that had a QMS and those not, so it could be inferred that having implemented a QMS has a positive impact in TQM.
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Keywords
Calidad total, Consultores de empresas--Perú, Investigación cuantitativa
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