Calidad en las empresas del sector educación posgrado peruano
Date
2019-08-28
Journal Title
Journal ISSN
Volume Title
Publisher
Pontificia Universidad Católica del Perú
Abstract
La presente investigación ha tenido como objetivo la identificación del nivel de
cumplimiento de los factores de éxito de la Administración de la Calidad Total (ACT) así
como identificar la situación actual interna en el sector educación posgrado en el Perú. Para
llevarla a cabo, se utilizó la metodología de los nueve factores de Administración de Calidad
Total de las empresas peruanas, que se encuentran en el estudio de Benzaquen (2013). Se
tomó una encuesta de 35 preguntas al total de la población de las instituciones universitarias
de posgrado peruanas. La muestra se estimó en 48 instituciones de posgrado, y sirvió para
identificar cual era el nivel de cumplimiento de los factores de éxito de Administración de
Calidad Total en el sector educación posgrado peruano. El estudio alcanzó a identificar el
nivel de cumplimiento de los factores de éxito de la ACT en el sector educación posgrado en
el Perú. Esta investigación fue descriptiva y los resultados del estudio indican un nivel de
ACT de 3.57, indicando el nivel de calidad existente en las instituciones educativas de
posgrado en el Perú.
The following research aims to the identification of the compliance levels of the success factors in the Total Quality Management (TQM) and identification of internal present situation in the graduate education sector in Peru. In order to do this, the nine factors of Peruvian companies’ Total Quality Management have been used, which are found in the Benzaquen study (2013). A survey with thirty five questions was applied to the total of the population of the Peruvian graduate schools. This sample was estimated in the forty eight graduate school institutions, and was useful to identify the achievement of the Total Quality Management success factors in the Peruvian graduate education field. The study was able to identify the success factors of the TQM in the Peruvian graduate education field. This has been a descriptive research and the results of the study indicate a 3.57 level of the TQM, which identifies the quality level in the graduate educational institutions in Peru.
The following research aims to the identification of the compliance levels of the success factors in the Total Quality Management (TQM) and identification of internal present situation in the graduate education sector in Peru. In order to do this, the nine factors of Peruvian companies’ Total Quality Management have been used, which are found in the Benzaquen study (2013). A survey with thirty five questions was applied to the total of the population of the Peruvian graduate schools. This sample was estimated in the forty eight graduate school institutions, and was useful to identify the achievement of the Total Quality Management success factors in the Peruvian graduate education field. The study was able to identify the success factors of the TQM in the Peruvian graduate education field. This has been a descriptive research and the results of the study indicate a 3.57 level of the TQM, which identifies the quality level in the graduate educational institutions in Peru.
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Keywords
Educación superior--Perú, Calidad total, Investigación cuantitativa
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