Plan estratégico para el Cuerpo General de Bomberos Voluntarios del Perú
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Date
2013-02-19
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Pontificia Universidad Católica del Perú
Abstract
El Cuerpo General de Bomberos Voluntarios del Perú [CGBVP] es una entidad adscrita a la Presidencia del Consejo de Ministros, cuya labor es el rescate y el salvamento de las vidas expuesta a incendios y derivados, que brinda sus servicios de manera voluntaria, con un alto sentido altruista por parte de sus miembros.
El CGBVP cuenta con una buena imagen ante la comunidad, pero presenta problemas como: (a) un alto ausentismo de personal voluntario, (b) un parque automotor muy antiguo, (c) una deficiente gestión administrativa y por último (d) falta de recursos económicos suficientes.
El análisis externo muestra que las condiciones del entorno son favorables para el desarrollo y fortalecimiento del CGBVP, lo cual se refleja en los resultados económicos obtenidos por el país y los indicadores sociales correspondientes.
El análisis interno muestra que el CGBVP cuenta con importantes fortalezas respecto a las instituciones que pueden llegar a sustituir algunos aspectos de la atención de emergencias. Sin embargo, la institución presenta debilidades, las cuales pueden ser contrarrestadas a través de la implementación de las estrategias propuestas.
La aplicación de las diferentes matrices ha permitido formular las estrategias dirigidas a alcanzar los objetivos de largo plazo. Las estrategias propuestas son: (a) la mejora del área administrativa, (b) la cesión del servicio de emergencias médicas a entidades especializadas y (c) las enfocadas en mejorar la operatividad y la cobertura del CGBVP.
En cuanto a la implementación, se propone la conformación de un equipo directriz responsable de las acciones orientadas a lograr el cambio. Este equipo gerencial, liderado por el Comandante General, desarrollará las acciones orientadas a alcanzar los objetivos de corto plazo, los cuales llevarán a la institución hacia los objetivos de largo plazo.
Los resultados del estudio muestran que el CGBVP requiere optimizar su operatividad aumentando la disponibilidad de bomberos y renovando la maquinaria y los equipos. Otro aspecto a desarrollar es la cobertura del servicio, priorizando la localización de compañías de bomberos en zonas de alta concentración poblacional y alto número de emergencias. Para lograr las mejoras requeridas se plantea crear un sistema mixto de bomberos voluntario-rentado en las áreas consideradas críticas en base a los criterios antes señalados.
Voluntary Peruvian Fire Brigade (CGBVP) is an entity attached to Prime Ministry Cabinet and its role is to extinguish fire and to rescue people who is in danger. Members of CGBVP are volunteers and they have a great level of involvement with the institution and a high altruist sense. The community has a good perception of CGBVP but as a institution has some problems like: (a) high absenteeism of voluntary firefighters, (b) obsolete machines and equipment, (c) poor management and (d) they do not have enough budget. External analysis shows a favorable economic environment to CGBVP growing and strengthening. That is reflected on the economic indicators obtained by the country and the corresponding social indicators. Internal analysis shows that CGBVP has important strengths compared with institutions that may be considered as substitutes in some aspects of emergency attention. However, the institution has some weaknesses that may be faced through the proposed strategies. As a result of the application of different matrixes some strategies had been proposed oriented to achieve long term objectives. The proposed strategies are: (a) Administration area improvement, (b) to transfer the attention of medical emergencies to specialized institutions and (c) increased the time that firefighters companies are operative and to offer service to areas with high density of population and emergencies. At the implementation, it is proposed to conform of a directrix team, responsible of the actions oriented to achieve the change. This management team leaded by the General Commander, will developed the actions oriented to reach the objectives in a short term, the ones that will take the institution through the objectives of long term. The results of the study show that the CGBVP need to improve its operativeness increasing the availability of firemen and improving machinery and equipment. Another aspect of improvement is the service covering, prioritizing the localization of fire brigades at zones of high population concentration and high number of emergencies. To achieve the required improvements, it is proposed to create a mix voluntary-rented fire brigade in the areas considered as critical based on the criteriums mentioned lines above.
Voluntary Peruvian Fire Brigade (CGBVP) is an entity attached to Prime Ministry Cabinet and its role is to extinguish fire and to rescue people who is in danger. Members of CGBVP are volunteers and they have a great level of involvement with the institution and a high altruist sense. The community has a good perception of CGBVP but as a institution has some problems like: (a) high absenteeism of voluntary firefighters, (b) obsolete machines and equipment, (c) poor management and (d) they do not have enough budget. External analysis shows a favorable economic environment to CGBVP growing and strengthening. That is reflected on the economic indicators obtained by the country and the corresponding social indicators. Internal analysis shows that CGBVP has important strengths compared with institutions that may be considered as substitutes in some aspects of emergency attention. However, the institution has some weaknesses that may be faced through the proposed strategies. As a result of the application of different matrixes some strategies had been proposed oriented to achieve long term objectives. The proposed strategies are: (a) Administration area improvement, (b) to transfer the attention of medical emergencies to specialized institutions and (c) increased the time that firefighters companies are operative and to offer service to areas with high density of population and emergencies. At the implementation, it is proposed to conform of a directrix team, responsible of the actions oriented to achieve the change. This management team leaded by the General Commander, will developed the actions oriented to reach the objectives in a short term, the ones that will take the institution through the objectives of long term. The results of the study show that the CGBVP need to improve its operativeness increasing the availability of firemen and improving machinery and equipment. Another aspect of improvement is the service covering, prioritizing the localization of fire brigades at zones of high population concentration and high number of emergencies. To achieve the required improvements, it is proposed to create a mix voluntary-rented fire brigade in the areas considered as critical based on the criteriums mentioned lines above.
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Planificación estratégica
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