Situación de la calidad en las empresas del sector conversión en el Perú
Date
2019-09-10
Journal Title
Journal ISSN
Volume Title
Publisher
Pontificia Universidad Católica del Perú
Abstract
La presente investigación compara los niveles de calidad percibidos por las empresas
del sector conversión en el Perú al 2014 que poseen un sistema de gestión de la calidad ISO
9001 y las que no. Para ello se utilizó el modelo de los nueve factores de administración de la
calidad total (TQM) propuesto por Benzaquen (2013). Se trabajó con una muestra de 87
empresas, 47 de las cuales cuentan con certificación ISO 9001.
El estudio realizado mostró que existe una diferencia significativa del nivel de calidad
percibido entre las empresas del sector conversión con certificación ISO 9001 y las que no.
Las empresas con ISO 9001 tienen un mayor nivel de calidad percibido respecto a cada uno
de los nueve factores que aquellas no certificadas. Ante ello se recomienda que las empresas
del sector que no han implementado la certificación analicen la factibilidad y conveniencia de
hacerlo en vistas a lograr mejores niveles de administración de la calidad. Así mismo se
recomienda que las empresas del sector inviertan en la educación y capacitación de sus
empleados en temas relacionados a la gestión de la calidad.
This research compares the perceived levels of quality by converting sector companies in Peru to 2014 that have a management system ISO 9001 and those which do not have one. In order to achieve it, it was considered the nine factors of total quality management (TQM) proposed model by Benzaquen (2013). The sample size was 87 companies, 47 of which are ISO 9001 certified. The study showed that there is a significant difference between the perceived level of quality between conversion sector companies with ISO 9001 and those without it. Companies with ISO 9001 have a higher level of quality perception concerning with each of the nine factors than those not certified. Therefore it is recommended that the sector companies that have not implemented the certification analyze the feasibility and convenience of doing so in order to achieve better levels of quality management. Likewise, it is recommended that sector companies invest in education and training of its employees on issues related to quality management.
This research compares the perceived levels of quality by converting sector companies in Peru to 2014 that have a management system ISO 9001 and those which do not have one. In order to achieve it, it was considered the nine factors of total quality management (TQM) proposed model by Benzaquen (2013). The sample size was 87 companies, 47 of which are ISO 9001 certified. The study showed that there is a significant difference between the perceived level of quality between conversion sector companies with ISO 9001 and those without it. Companies with ISO 9001 have a higher level of quality perception concerning with each of the nine factors than those not certified. Therefore it is recommended that the sector companies that have not implemented the certification analyze the feasibility and convenience of doing so in order to achieve better levels of quality management. Likewise, it is recommended that sector companies invest in education and training of its employees on issues related to quality management.
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Keywords
Calidad total, Investigación cuantitativa
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