Calidad en las instituciones de educación secundaria pública de la Provincia de Lima
Date
2017-06-20
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Volume Title
Publisher
Pontificia Universidad Católica del Perú
Abstract
La presente investigación tuvo como propósito identificar el nivel de cumplimiento de
los nueve factores de éxito del Total Quality Management (TQM) en la gestión de la calidad
de las Instituciones de Educación Secundaria Pública de la Provincia de Lima.
El instrumento para la recolección de datos fue una encuesta basada en el modelo
TQM de Benzaquen (2014). El modelo combina distintas filosofías de calidad (Deming,
Juran, Crosby y Sila & Ebrahimpour). Se basa en los nueve factores de éxito TQM: alta
gerencia, planeamiento de la calidad, auditoría y evaluación de la calidad, diseño del
producto, gestión de la calidad del proveedor, control y mejoramiento del proceso, educación
y entrenamiento, círculos de la calidad, y enfoque hacia la satisfacción del cliente. Asimismo,
se asocian esos factores con cuatro bloques organizacionales.
La encuesta se aplicó a una muestra de 200 colegios, de los 657 existentes en la
Provincia de Lima. Se identificó que ninguno contaba con SGC y que tan solo 13 estaban en
proceso de implementación de SGC. Por ello, la investigación fue de tipo descriptivo y
consideró un análisis en base a interrogantes y respuestas sobre el nivel de cumplimiento de
cada uno de los nueve factores de Calidad TQM en base al estadístico Z y Alpha de Cronbach
para la validez y confiabilidad.
Se encontró que las Instituciones de Educación Secundaria Pública de la Provincia de
Lima no tenían un nivel de cumplimiento alto de los nueve factores de éxito TQM. El Alpha
de Cronbach fue 0.7 y demostró que los resultados fueron válidos y confiables
The purpose of the present investigation was to identify the compliance levels of the key factors of Total Quality Management (TQM) in the administration of public schools of secondary education in the province of Lima. The instrument used for collecting data was a survey based on the TQM model by Benzaquen (2014). This model combines different quality philosophies (Deming, Juran, Crosby y Sila & Ebrahimpour). It was based on nine key TQM success factors: high management, quality planning, auditing and quality evaluation, product design, vendor quality management, control and process improvement, education and training, quality circles, and focus on customer satisfaction. Furthermore, the factors were associated with four main organizational blocks. The survey was applied to a sample of 200 schools from 657 institutions in the Province of Lima. The results revealed that no institution had a QMS and that only 13 were in the process of getting one. Therefore, the investigation was descriptive and it considered an analysis based on questions and answers about the level of compliance of each one of the nine key success factors of TQM using Z-statistics and the Cronbach’s Alpha. The study found out that secondary education public schools of the province of Lima did not have a high compliance level of the nine TQM key success factors. The Cronbach’s Alpha was 0.7 and it supports the validity and reliability of the results
The purpose of the present investigation was to identify the compliance levels of the key factors of Total Quality Management (TQM) in the administration of public schools of secondary education in the province of Lima. The instrument used for collecting data was a survey based on the TQM model by Benzaquen (2014). This model combines different quality philosophies (Deming, Juran, Crosby y Sila & Ebrahimpour). It was based on nine key TQM success factors: high management, quality planning, auditing and quality evaluation, product design, vendor quality management, control and process improvement, education and training, quality circles, and focus on customer satisfaction. Furthermore, the factors were associated with four main organizational blocks. The survey was applied to a sample of 200 schools from 657 institutions in the Province of Lima. The results revealed that no institution had a QMS and that only 13 were in the process of getting one. Therefore, the investigation was descriptive and it considered an analysis based on questions and answers about the level of compliance of each one of the nine key success factors of TQM using Z-statistics and the Cronbach’s Alpha. The study found out that secondary education public schools of the province of Lima did not have a high compliance level of the nine TQM key success factors. The Cronbach’s Alpha was 0.7 and it supports the validity and reliability of the results
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Keywords
Calidad total, Educación secundaria--Perú--Lima, Investigación cuantitativa
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