Gestión de la innovación y tecnología en las empresas peruanas del sector educación en colegios particulares de secundaria mixta de forma escolarizada en Lima Metropolitana en el 2020
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Date
2022-09-10
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Pontificia Universidad Católica del Perú
Abstract
El propósito de la presente investigación es analizar la realidad actual de las empresas
del sector educación en materia de innovación y tecnología. Para ello se ha utilizado el
método de recolección de datos mediante encuesta que nos permite llegar a conclusiones y
recomendaciones en el ámbito de estudio.
Para el presente estudio se realizó un análisis cuantitativo y descriptivo utilizando la
encuesta como herramienta de toma de datos, la cual cumple con los estándares establecidos
por la escuela de post grado de la universidad católica orientado a los objetivos secundarios
de la investigación.
La presente investigación se desarrolla en un marco situacional en su historia como
una pandemia mundial que generó muchos cambios en los modelos educativos generando un
mayor enfoque en el desarrollo tecnológico y aplicación de formas innovadoras para poder
mantener a flote al sector y a su capital humano contratado. Con los resultados obtenidos se
obtuvo un nuevo reto que busca mejorar la gestión de estas nuevas situaciones y adaptarlas
adecuadamente para generar sostenibilidad en el tiempo.
Dentro de los principales hallazgos de la investigación encontramos que el 100% de
las empresas del sector educativo cambiaron a un canal virtual de atención a sus clientes,
implementando una plataforma de aula virtual y la adquisición de licencias para la trasmisión
de clases, y finamente tuvieron que agregar mayor presupuesto para aplicar nuevas prácticas
y continuar con el mismo nivel de enseñanza.
The main objective of this research is to present the current state of institutions in the education sector in terms of innovation and their adoption of technology. To achieve this, data collection methods were designed and carried out, allowing us to reach conclusions and recommendations from first-hand information. For the present study, quantitative and descriptive analyses were done using the data obtained from surveying a number of institutions within the target segment. This survey complied with the standards established by the Universidad Catolica's Graduate School, aligning with the secondary objectives mentioned in the Objectives section of this investigation. This research was developed in the unique historical context of a global pandemic, which disrupted traditional educational models, generating a greater focus on technological development and the application of innovative methods to help both institutions and their human resources navigate the turbulent context. With the results obtained from this research, we faced the challenge of developing a roadmap that will seek to improve the management of these new situations and adapt them appropriately to generate strategies that are sustainable over time. Among the main findings of the research, we found that 100% of the surveyed institutions in the education sector switched to a virtual model of customer service and also that 100% of these institutions changed their tuition collection methods, being forced to reduce their fees in many cases.
The main objective of this research is to present the current state of institutions in the education sector in terms of innovation and their adoption of technology. To achieve this, data collection methods were designed and carried out, allowing us to reach conclusions and recommendations from first-hand information. For the present study, quantitative and descriptive analyses were done using the data obtained from surveying a number of institutions within the target segment. This survey complied with the standards established by the Universidad Catolica's Graduate School, aligning with the secondary objectives mentioned in the Objectives section of this investigation. This research was developed in the unique historical context of a global pandemic, which disrupted traditional educational models, generating a greater focus on technological development and the application of innovative methods to help both institutions and their human resources navigate the turbulent context. With the results obtained from this research, we faced the challenge of developing a roadmap that will seek to improve the management of these new situations and adapt them appropriately to generate strategies that are sustainable over time. Among the main findings of the research, we found that 100% of the surveyed institutions in the education sector switched to a virtual model of customer service and also that 100% of these institutions changed their tuition collection methods, being forced to reduce their fees in many cases.
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Keywords
Educación básica--Perú, Innovaciones tecnológicas, Educación secundaria--Perú--Lima
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