Propuesta de un modelo de arquitectura empresarial para la integración y optimización del proceso de seguridad de un centro comercial
Fecha
Título de la revista
ISSN de la revista
Título del volumen
Editor
Pontificia Universidad Católica del Perú
Acceso al texto completo solo para la Comunidad PUCP
Resumen
La presente consultoría tiene como propósito central diseñar un modelo de
arquitectura empresarial que permita integrar y optimizar los procesos de seguridad en el
Centro Comercial Plaza San Miguel, ubicado en el distrito de San Miguel, Lima. Este
establecimiento, reconocido por su amplia variedad de opciones comerciales y su relevancia
como espacio de interacción social, enfrenta retos significativos en materia de seguridad que
han afectado negativamente la percepción de los visitantes y su reputación. El aumento de
incidentes como robos y actos de violencia ha evidenciado la necesidad de revisar y fortalecer
las estrategias y sistemas de vigilancia actuales.
Para abordar esta problemática, se ha empleado el marco TOGAF (The Open Group
Architecture Framework), una metodología ampliamente utilizada en el campo de la
arquitectura empresarial. Este enfoque facilita una planificación estructurada y alineada con
los objetivos estratégicos del centro comercial, asegurando que la adopción de nuevas
tecnologías y procesos maximice la eficiencia y el retorno de la inversión en seguridad. La
investigación se ha llevado a cabo en varias fases, iniciando con un análisis detallado de la
situación actual, que incluyó la evaluación del entorno externo, la identificación de
deficiencias operativas y el estudio de las causas fundamentales de los problemas de
seguridad.
Entre los hallazgos más relevantes, se determinó que el incremento de incidentes de
seguridad está vinculado a la falta de vigilancia efectiva en las áreas de acceso principal, la
desproporción entre el número de cámaras y el personal encargado de su monitoreo, y la
obsolescencia de los sistemas de reconocimiento de matrículas (LPR). Estos factores han
generado una sensación de inseguridad entre los visitantes y han impactado negativamente en
la eficiencia operativa del centro comercial.
Como solución, se proponen dos estrategias clave: la automatización del análisis de
video mediante inteligencia artificial y la modernización del sistema LPR. Estas medidas
buscan ampliar la cobertura de seguridad, minimizar errores humanos y reforzar el control
perimetral. Además, se sugiere la implementación de un sistema integrado de gestión de
incidentes que centralice y automatice la recopilación y análisis de datos de seguridad,
permitiendo una respuesta más rápida y efectiva ante situaciones críticas.
La implementación de esta consultoría mejorará la seguridad y experiencia en el
centro comercial, reforzando su imagen como un lugar seguro y alineado con sus metas de
crecimiento y sostenibilidad, además de ser adaptable a otros espacios públicos. Con una
inversión inicial de 106,829.25 dólares, el proyecto optimiza costos operativos mediante
modernización tecnológica y reestructuración de personal. Indicadores financieros como un
VAN de 61,532.46 USD, una TIR del 31% y un TCR de 28 meses confirman su viabilidad y
rentabilidad, consolidándolo como una opción estratégica y sostenible.
Esta consultoría demuestra que la implementación de un modelo de arquitectura
empresarial basado en TOGAF es una solución viable y efectiva para enfrentar los desafíos
de seguridad en el Centro Comercial Plaza San Miguel. A través de la integración de
tecnologías avanzadas y la optimización de procesos, se logra no solo reducir los riesgos de
seguridad, sino también fortalecer la posición del centro comercial en un mercado
competitivo y en constante evolución. Este proyecto representa un avance significativo hacia
la modernización y mejora continua de los sistemas de seguridad, contribuyendo al bienestar
de la comunidad y al éxito sostenible del centro comercial.
This consultancy focuses on designing an enterprise architecture model to integrate and optimize security processes at Plaza San Miguel Shopping Center, located in the San Miguel district of Lima. Known for its diverse commercial offerings and role as a social hub, the shopping center faces significant security challenges that have negatively impacted visitor perception and its reputation. The rise in incidents such as thefts and violent acts has highlighted the need to review and strengthen current surveillance strategies and systems. To address this issue, the TOGAF (The Open Group Architecture Framework) methodology was employed, a widely used approach in enterprise architecture. This framework enables structured planning aligned with the shopping center’s strategic objectives, ensuring that the adoption of new technologies and processes maximizes efficiency and return on security investments. The research was conducted in several phases, beginning with a detailed analysis of the current situation, including an assessment of the external environment, identification of operational gaps, and an examination of the root causes of security issues. Key findings revealed that the increase in security incidents is linked to insufficient surveillance in main access areas, an imbalance between the number of cameras and monitoring personnel, and outdated license plate recognition (LPR) systems. These factors have contributed to a sense of insecurity among visitors and negatively affected operational efficiency. As a solution, two strategic measures are proposed: the automation of video analysis through artificial intelligence, and the modernization of the LPR system. These initiatives aim to expand security coverage, reduce human error, and enhance perimeter control. Additionally, the implementation of an integrated incident management system is recommended to centralize and automate the collection and analysis of security data, enabling faster and more effective responses to critical situations. The implementation of this consultancy will enhance security and the overall experience in the shopping center, reinforcing its image as a safe place aligned with its growth and sustainability goals, while also being adaptable to other public spaces. With an initial investment of $106,829.25, the project optimizes operational costs through technological modernization and staff restructuring. Financial indicators such as an NPV of $61,532.46, an IRR of 31%, and a payback period of 28 months confirm its viability and profitability, establishing it as a strategic and sustainable option. This consultancy demonstrates that implementing an enterprise architecture model based on TOGAF is a viable and effective solution to address security challenges at Plaza San Miguel Shopping Center. By integrating advanced technologies and optimizing processes, the model not only mitigates security risks but also strengthens the center’s position in a competitive and evolving market. This project represents a significant step toward the modernization and continuous improvement of security systems, contributing to community well-being and the long-term success of the shopping center.
This consultancy focuses on designing an enterprise architecture model to integrate and optimize security processes at Plaza San Miguel Shopping Center, located in the San Miguel district of Lima. Known for its diverse commercial offerings and role as a social hub, the shopping center faces significant security challenges that have negatively impacted visitor perception and its reputation. The rise in incidents such as thefts and violent acts has highlighted the need to review and strengthen current surveillance strategies and systems. To address this issue, the TOGAF (The Open Group Architecture Framework) methodology was employed, a widely used approach in enterprise architecture. This framework enables structured planning aligned with the shopping center’s strategic objectives, ensuring that the adoption of new technologies and processes maximizes efficiency and return on security investments. The research was conducted in several phases, beginning with a detailed analysis of the current situation, including an assessment of the external environment, identification of operational gaps, and an examination of the root causes of security issues. Key findings revealed that the increase in security incidents is linked to insufficient surveillance in main access areas, an imbalance between the number of cameras and monitoring personnel, and outdated license plate recognition (LPR) systems. These factors have contributed to a sense of insecurity among visitors and negatively affected operational efficiency. As a solution, two strategic measures are proposed: the automation of video analysis through artificial intelligence, and the modernization of the LPR system. These initiatives aim to expand security coverage, reduce human error, and enhance perimeter control. Additionally, the implementation of an integrated incident management system is recommended to centralize and automate the collection and analysis of security data, enabling faster and more effective responses to critical situations. The implementation of this consultancy will enhance security and the overall experience in the shopping center, reinforcing its image as a safe place aligned with its growth and sustainability goals, while also being adaptable to other public spaces. With an initial investment of $106,829.25, the project optimizes operational costs through technological modernization and staff restructuring. Financial indicators such as an NPV of $61,532.46, an IRR of 31%, and a payback period of 28 months confirm its viability and profitability, establishing it as a strategic and sustainable option. This consultancy demonstrates that implementing an enterprise architecture model based on TOGAF is a viable and effective solution to address security challenges at Plaza San Miguel Shopping Center. By integrating advanced technologies and optimizing processes, the model not only mitigates security risks but also strengthens the center’s position in a competitive and evolving market. This project represents a significant step toward the modernization and continuous improvement of security systems, contributing to community well-being and the long-term success of the shopping center.
Descripción
Palabras clave
Centros comerciales--Diseño y construcción, Centros Comerciales--Medidas de seguridad--Perú--San Miguel (Lima : Distrito)
Citación
Colecciones
item.page.endorsement
item.page.review
item.page.supplemented
item.page.referenced
Licencia Creative Commons
Excepto donde se indique lo contrario, la licencia de este ítem se describe como info:eu-repo/semantics/closedAccess