Browsing CENTRUM by Subject "Satisfacción del cliente"
Now showing items 1-2 of 2
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Relationship between perception of quality and millennials satisfaction: the gender moderating role
(Pontificia Universidad Católica del PerúPE, 2020-05-28)The objective of this research was to find out if gender acts as a moderating role in the relationship between the perception of quality and the satisfaction of the service provided to Millennials as clients of banking ... -
Understanding the impact of tie strength on customer’s perceived justice and satisfaction: insights from service failures in customer-firm interactions
(Pontificia Universidad Católica del PerúPE, 2024-01-15)La frecuente interacción entre clientes y empresas genera vínculos entre ellos, que pueden verse perjudicados por fallas en el servicio, ya que las organizaciones no están exentas de tales escenarios. Utilizando datos ...