Administración Estratégica de Empresas (Dr.)

Permanent URI for this collectionhttp://98.81.228.127/handle/20.500.12404/779

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search.filters.applied.f.advisor: search.filters.advisor.Marquina Feldman, Percy SamoelStart date: 2021

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    Effects of Channel Integration on the Omnichannel Customer Experience
    (Pontificia Universidad Católica del Perú, 2024-08-15) Balbín Buckley, José Antonio Martín; Marquina Feldman, Percy Samoel
    Despite the importance of knowing how to offer a superior, consistent, and holistic customer experience in an omnichannel setting, studies of these variables using a multidimensional approach have been few. This paper seeks to close existing knowledge gaps regarding the relationship between channel integration in an omnichannel strategy and customers’ cognitive, affective, physical, sensorial, and relational experience. The study was conducted by surveying a random sample of 516 people in Peru from an online panel. The target selection consisted of people who have made purchases in at least two of the three defined purchase channels in the last six months from companies with an omnichannel strategy. The results show that the integration of price and product, transaction information, and order fulfilment significantly impacts the omnichannel customer’s affective and cognitive experience. Additionally, promotion integration affects the customer’s relational and sensorial experience. Commercial spaces are thus important in guaranteeing the consistency of promotions and advertising—not only rational messages, but also visual and sensorial impressions in general. The integration of service impacts the customer’s physical, relational, and affective experience, while the integration of information access shows an effect on the customer’s physical and sensorial experience.
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    Measuring regional competitiveness
    (Pontificia Universidad Católica del Perú, 2023-07-04) Del Carpio Castro, Luis Alfonso; Marquina Feldman, Percy Samoel
    El objetivo de la investigación fue proponer un nuevo enfoque metodológico para calcular la competitividad de espacios territoriales subnacionales (Regiones). Para tal fin, como primer paso, se realizó la revisión de la literatura respectiva que fundamenta la relación entre el desempeño económico de las regiones y los determinantes de la competitividad regional. En este contexto se define la competitividad de las regiones como un efecto inobservable y para su determinación se propone un modelo que capture la heterogeneidad no observable, la cual se postula como una simplificación de la competitividad de las regiones de un país, es decir el elemento que explicaría las diferencias del desempeño económico entre las regiones. El segundo paso consistió en formular un modelo econométrico de panel de datos de efectos fijos con la técnica de variables dummy. La variable dependiente representa a una región modelo y se construye promediando el PBI en términos reales para cada región, como aproximación a una región modelo. Para las variables independientes se proponen cinco dimensiones que explican la competitividad regional. La data utilizada está centrada en 91 variables para cada una de las 25 regiones del Perú entre el periodo 2012 a 2018. El tercer paso es detallar los resultados; en tal sentido el primer hallazgo es que el modelo propuesto es adecuado para explicar el desempeño económico de la región modelo y las estimaciones para cada región son relevantes para medir las diferencias entre ellas; y el segundo hallazgo es que se determina que sí existe relación entre el desempeño económico y competitividad regional y que está representada por el modelo propuesto, las variables que la operacionalizan y los efectos fijos del modelo. La diferencia en el crecimiento de las regiones está reflejada en la heterogeneidad no observable capturada por los efectos fijos del modelo.
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    Assessing the Impact of Corporate Entrepreneurship in the Financial Performance of Subsidiaries of Colombian Business Groups: under Environmental Dynamism Moderation
    (Pontificia Universidad Católica del Perú, 2021-03-24) Rodríguez Peña, Antonio; Marquina Feldman, Percy Samoel
    Corporate entrepreneurship creates opportunities in employment, technological advances, value creation and cultural transformation for entrepreneurial ecosystems, entrepreneurs, governments, economies and societies around the globe. The purpose of this study was to assess the impact of corporate entrepreneurship on the financial performance of subsidiaries in Colombian business groups under the moderating effect of the environmental dynamism, since the relationship between these two in emerging economies differs from developed economies. Using a cross-sectional Structural Equation Modeling analysis, this study assessed the impact of entrepreneurial orientation and corporate venturing on the financial performance of 87 subsidiaries of Colombian business groups at different levels of environmental dynamism. This study also confirmed that the relationship between corporate entrepreneurship and performance is context-dependent, and that entrepreneurial orientation has a strong and positive causal relationship with corporate venturing. Additionally, it was observed that subsidiaries of Colombian business groups increase their financial performance when the entrepreneurial orientation does; and decrease the same when corporate venturing does. Furthermore, the results show that environmental dynamism does not have a moderating effect on the relationship between corporate entrepreneurship of subsidiaries in Colombian business groups and their performance. This dissertation would contribute to important areas in Latin American businesses, where such studies are scarce.