Browsing Informática by Subject "Computación--Soporte técnico"
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ExpertTI : an knowledge system for intelligent service desks using free text (Pontificia Universidad Católica del PerúPE, 2017-04-17)When many users consult service desks simultaneously, these typically saturate. This causes the customer attention is delayed more than usual. The service is perceived as lousy from the point of view of the customer. ...