Browsing CENTRUM by Subject "Calidad del servicio al cliente"
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Internal Market Orientation’s Relationship with Intrinsic Motivation and Perceived Service Quality
(Pontificia Universidad Católica del PerúPE, 2020-12-04)The aim of the study was to confirm the influence of Internal Market Orientation (IMO) on perceived service quality and customer satisfaction with the mediating role of employees’ attitudes, namely, job satisfaction, ...