Browsing Informática by Author "Bello Ruiz, Alejandro Toribio"
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ExpertTI : an knowledge system for intelligent service desks using free text Bello Ruiz, Alejandro Toribio; Melgar, Andrés; Pizarro, Daniel (Pontificia Universidad Católica del PerúPE, 2017-04-17)When many users consult service desks simultaneously, these typically saturate. This causes the customer attention is delayed more than usual. The service is perceived as lousy from the point of view of the customer. ...